The bmvp.io arcade is entirely free to play. No purchase is required or accepted. There is nothing to refund.
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Cantle (cantle.bmvp.ai) is a subscription SaaS product with paid tiers (Pro and Breeder). Subscriptions are billed monthly or annually.
By subscribing to a Cantle paid tier, you acknowledge and agree to this Refund Policy. We recommend reviewing this policy before subscribing.
As a general rule, all Cantle subscription payments are non-refundable. This applies to:
When you cancel a Cantle subscription, your access continues until the end of the current billing period. You will not be charged again, but you will not receive a refund for the remaining period.
We operate lean. Every subscription directly funds development of the product you're using. We believe this is a fair arrangement.
We recognise that genuine exceptional circumstances can occur. At our sole discretion, we may issue a full or partial refund in the following situations:
The following are explicitly not grounds for a refund:
Nothing in this Refund Policy affects your statutory consumer rights under applicable law.
UK consumers: Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a right to cancel a digital subscription within 14 days of purchase (the "cooling-off period") — unless you have already begun using the service and expressly waived this right.
When subscribing to Cantle, you will be asked to confirm that you wish to access the service immediately and acknowledge that you thereby waive your 14-day cooling-off right. If you do not waive this right, please contact us before accessing any paid features.
EU consumers: Similar cooling-off rights apply under the EU Consumer Rights Directive. The same waiver process applies.
If you believe you have a statutory right to a refund that this policy does not address, please contact us — we will honour your legal rights.
If you believe you qualify for a refund under the exceptional circumstances in Section 4 or your statutory rights in Section 6, follow this process:
Send your request to legal@bmvp.ai with the subject line "Refund Request — [your account email]". Requests received more than 30 days after the charge will not be considered.
Your account email address, the date and amount of the charge, and a clear description of the exceptional circumstance with any supporting evidence (e.g. screenshots, bank statements, documentation).
We will review your request and respond within 10 business days. We may ask for additional information to verify your claim.
If approved, refunds are issued to the original payment method within 5–10 business days of approval. We cannot issue refunds to a different payment method than the one originally charged.
If you dispute a charge with your bank or payment provider (a "chargeback") without first contacting us, we reserve the right to:
We much prefer to resolve disputes directly. Please email legal@bmvp.ai before initiating a chargeback — we are a small team and we will work with you to reach a fair resolution.